Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment, we will contact you via email.
Shipping Time
Estimated delivery times:
- United States: 7–15 business days
- Europe: 7–15 business days
- Other countries: 10–20 business days
Please note that delivery times may vary depending on your location and external factors such as customs delays.
Shipping Rates
We offer:
- Free Shipping on all orders (up 30 $)
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your order using the provided link.
Customs, Duties and Taxes
We are not responsible for any customs fees or import taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Lost or Delayed Packages
If your order is delayed or lost, please contact us at:
info@velomotion.com
We will do our best to resolve the issue as quickly as possible.
Incorrect Address
Please make sure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Contact Us
If you have any questions about your order or shipping, feel free to contact us: